1. Introduction
At CLOUDS, we respect your privacy and are deeply committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you use our app and website. By accessing CLOUDS, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect several different types of information to provide and improve our service to you:
- Personal Data: Email address, phone number, first and last name, profile picture.
- Location Data: With your permission, we use GPS data to match you with nearby shops, coordinate deliveries, and provide real-time tracking.
- Transaction Data: Details about payments, orders, and products purchased through our platform.
- Device Data: IP address, browser type, device identifiers, and diagnostic data.
3. How We Use Your Data
CLOUDS uses the collected data for various purposes, including:
- To provide, maintain, and monitor the usage of our platform.
- To facilitate transactions, process payments, and coordinate deliveries.
- To notify you about changes to our service or special offers.
- To provide customer support and handle disputes.
- To detect, prevent, and address technical issues or fraudulent activity.
4. Data Sharing and Disclosure
We do not sell your personal data. We only share your information in the following circumstances:
- With Service Providers: To process payments, host our infrastructure, or analyze app usage.
- With Other Users: We share necessary details (e.g., delivery address, name) between consumers, spaza shops, and drivers to fulfill an order.
- For Legal Reasons: If required by law or to protect the vital interests of our company or our users.
5. Data Security
We prioritize the security of your data and use commercially acceptable means (including encryption and secure servers) to protect it. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Data Rights
Depending on your location, you have the right to access, update, delete, or restrict the use of your personal data. You can manage your profile settings within the app or contact us directly to exercise these rights.
Last Updated: March 2026. If you have any questions about this Privacy Policy, please contact privacy@clouds-app.co.za.